Softouch Concepts, Inc., the manufacturer of the SENSE-ible™ harnesses handle all repairs directly at their factory. Simply return the harness to them following the instructions on their site and they will get your harness back in shape and ship it back to you good as new!
Visit the Softouch concepts website and follow their instructions for repairs or alterations.
Softouch Concepts, Inc.
29460 Union City Blvd.
Union City, CA 94587
Call (866) 305-6145, toll free